PVOLVE RETURN POLICY

Note: Pvolve is not responsible for packages lost in transit without proof of tracking. In-studio purchases must be returned in-studio and online purchases must be returned online. Equipment purchased from another retailer is not covered under this policy. 

Bundles:

Pvolve offers a home trial period to those who purchase one of our Bundles: Signature, Essential, Sculpt Anywhere Travel, and Total Transformation Bundles. This means that if you’re dissatisfied with your purchase, you can return the equipment for a refund. The following conditions apply:


• Returns for home trial periods apply only to shipments within the continental United States. 

• All equipment included in a Bundle must be returned in its original packaging. 

• Partial bundle returns are not accepted.  

• Your refund must be initiated within 30 days of your date of purchase. 

• Returns arriving at our warehouse after the 30-day return window will not be accepted. See our warranty policy HERE. 

• All refunds will be applied to the original payment method. 

• Home trial refunds are limited to one per customer.  

• Bundle returns do not automatically trigger a streaming membership subscription cancellation. Please see information below about how to cancel your streaming membership subscription if you would also like to cancel access to streaming.  


Delivery and returns are free on all Bundle orders for all continental US members via a pre-paid return label that can be accessed via the Pvolve returns portal, here. 

 

Orders shipped to APO/FPO/DPO addresses are not eligible for free return shipping. Customers returning items from a military base are responsible for their own return shipping costs. We ask that a trackable shipping method be used, and tracking information provided, to ensure your refund is processed smoothly.

 

For international customers, sales are final and not eligible for returns. 

 

If you would like to cancel the membership associated with your Bundle, you must do so within your membership portal, or by reaching out to help@pvolve.com.  

 

We reserve the right to cancel any digital memberships related to a 30-day home trial return. 

Individual Equipment & Apparel:

You may return unopened and unused equipment and apparel that are not part of a Bundle within 30 days of order date. The following conditions apply:


• Returns made after the 30-day delivery window will not be accepted.   

• Return shipping fees will apply. 

• All individual equipment items must be in their original condition, unopened, unused, and undamaged. For all returns (Bundle and individual equipment orders), Pvolve reserves the right to refuse the refund or to charge additional restocking fees, at Pvolve's discretion.


International sales are final and returns are not accepted.


Damaged or Defective Items:

If you received a damaged or defective item(s), you mustnotify us within seven (7) days of receiving the product(s).Notifying us after seven (7) days may result in our inability to process a return or replacement, and you understand that we are not obligated to return or replace the damaged or defective item(s)if you notify usbeyond that seven (7) day window.


Sculpt9:

If you are dissatisfied with your Sculpt9 supplement, please send an email to help@pvolve.com with your order number.


Digital Memberships:

Due to the nature of digital services, all membership sales are final. Memberships (outside of trial periods) are nonrefundable. There are no refunds or credits for partially used periods. You may cancel your membership in the membership portal, or by reaching out to help@pvolve.com. 

Returns Process:

1) Upon receiving your return, our team will inspect your item(s) and process your refund within fourteen (14) business days. Please note that all returns, including Bundle returns, must include original packaging for refunds to be processed. Restocking fees may apply.

2) Your refund, minus any applicable return shipping fees, will be issued to your original payment method. 

3) Please note that it may take additional days for your bank or credit card company to process and post the refund to your account. 

4) Any evidence of label tampering will not be tolerated, and if evidence of such activity is detected by Pvolve, refunds will not be issued for any purchase(s).


If, after shipment from Pvolve’s warehouse, a product is delivered to an incorrect address due to customer error or failure to verify the correct address, and if that product is not returned to our warehouse, the customer will be charged for a replacement product and additional shipping.


We appreciate your understanding and cooperation with our returns policy. Don’t hesitate to reach out with any questions at help@pvolve.com.

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