FAQ

FAQ

Streaming

How much does a P.volve streaming membership cost?

Do I need any equipment with the subscription service? If so, what subscription do you suggest?

If I don’t purchase equipment, can I still perform some of the workouts?

How can I access streaming?

What devices and browsers can I stream from?

How do I sort videos by workout/video length?

How do I cancel my plan?

My streaming subscription is about to expire. What should I do?

How can I track my goals?

Can you give some sort of structure for how to set up a weekly workout plan? Like how many sessions per week, which ones?

Methodology

Is this workout only for females, or can males use the service, as well?

How often should I be working out every week?

Can I perform the workouts in the streaming service if I am slightly injured?

What results should I be seeing in my first week / first month / first year?

Can I do cardio with your training? / What cardio do you recommend? 

I keep hearing you use the word “sit” and not “squat”, what is the difference?

Can I do other workout programs along with yours? If so, which ones do you recommend?

I notice you never repeat the same exercise. Is this on purpose? How many reps should I be doing?

Studio

Where is your studio located?

How do I sign up for a class?

How much is a class at the studio? Do you offer package deals?

Is equipment sold at the studio?

Apparel

What are your clothes made of?

Does the apparel shrink when dried?

Are these made in the US? If not, where are they made?

How do I figure out the right size? Do you have a size chart?

Is apparel sold at the studio?

Equipment

Where is the equipment made? 

Where can I find instructions on how to use each piece of equipment?

Do any of the items contain latex?

How do I care for my equipment?

I have a small fit ball - can I use that in place of the P.ball?

Do the gliders work on carpeted floors? 

Orders, Shippings, Returns & Exchanges

Can I change or cancel my order?

How can I exchange an item?

When can I expect my exchanged product?

What is your returns policy? 

How can I return an item?

Are there any items that cannot be returned?

When is my credit card charged?

Where is my order?

When can I expect to see my refund in my bank account? 

Where do you ship?

Do you ever offer free shipping or other promotions?

What are your shipping policies regarding overnight and 2 day domestic shipping?